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You Asked, We Answered

At TOWRCO, we want you to have a seamless and enjoyable experience from start to finish. To that end, we’ve compiled a FAQ list below that covers the most common questions we receive. Have a look, and if there’s something missing, please send us an email or give us a call and we’ll be happy to help out.

Why Do I Shop at Towrco? What Do you offer that others don't?

Nothing much, just a stylist to recommend you the best, a style statement that lasts, fair price guarantees, a free home delivery, numerous payment options, additional discount on every prepaid purchase, 15 days no-question-asked hassle free return & exchange policy, a specialized collection from our design team and a price tag that will easily suit your pocket. Still need a reason to shop at Towrco?

Ok I have decide to buy, But What are the payment options with Towrco?

We have one of the widest networks of payment options available via UPI, cash on delivery, credit card, debit card, netbanking, wallets (PayTM, Phonepay, Gpay etc), rewards wallet, gift cards. More details are available .

I Would Like to Buy using COD(Cash on Delivery) option, How do I Go about it?

Good choice. It is very easy to pay via COD. All you need to do is –

  • Select Cash on Delivery option once you proceed to pay.

  • Please provide all your complete (mandatory) details.

  • Once you place the order online, you will receive a verification call / email / sms from our support team.

  • Once you confirm the order, it will be processed for shipment.

  • On receiving your consignment, pay the invoice amount in cash to the courier delivery person.

  • Please have enough cash ready to make the payment.

  • Please Note - We do not offer Try & Buy facility. So you have to pay the entire invoice amount before opening the packet. However, in the unlikely case of you not liking the product or in case of size issues, you can contact our support team to request an exchange / return or refund.

Are there also any additional shipping / delivery charges applicable?

Towrco provides FREE SHIPPING on all orders (pre-paid / online payment / COD). So what are you waiting, place your order on and pay via your credit card, debit card, UPI, COD, wallet or net banking and get your favorite pair of footwear delivered to your doorstep absolutely FREE ! 

I need to wear my shoes at the college party, How long will it take you to deliver it?

Only 5 - 7 days. YES, we provide you a 7 working day shipping guarantee. But please note- The 7 days exclude special days (National days, natural calamities and other emergency situations); shipping guarantee means 1st attempt of delivery will be made within 7 days, though the time frame may change during promotional campaigns. In any case, we will keep you informed about any changes.

Ok but What will be the mode of Delivery?

As of now, we have a variety of logistics partners across the country for shipping our products safely to your doorstep, wherever you live in India, depending upon the location that suits you best. The shipping responsibility is entirely ours. We welcome you to follow up with us for any of your queries related to delivery.

I have a relative living out of India, Can you deliver the Order there?

We do not deliver to international locations. Though, you can place order from anywhere in the world and we will deliver it to anywhere in India.

I received the order in a damaged condition? What do I do now?

Oops! If the packaging is damaged while you are receiving it or you think the product does not match your expectations, please refuse to accept it. For any further assistance you may call us up on:

Helpline:  01169261925


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