How do I return?

FIll return request form
Enter your ORDER NUMBER, BILLING LAST NAME and EMAIL ADDRESS
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable?

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

We do not provide exchange facility, in case you are not happy with your order, you can place a return request and place a new order once your refund is processed.

We will try to initiate a return pickup from our logistics partner within 2-3 days of your return request.

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 2 - 3 business days after approval.

Note:
In case return pickup service is not available on your pincode, we suggest you to use a reliable service that offers complete shipment tracking
You can address the return shipment to our address- Towrco, 55 G Near vasundhara near public school Dallupura , New Delhi – 110096
For items that you bought on discount or from the sale, the refund will be in form of a Full Value Gift Voucher. The only charges that will not be refunded are the COD charges. There will be no returns or exchanges applicable on any promotional or discounted items.
We request you not to return shoes with your visible foot impressions on them. Keep them away from any damage and dust. We will be unable to process your refund or exchange of money if the shoes returned are found to have a grass root stuck on to it
In case of damaged items, please inform our Support Team within 48 hours of receipt